Returns Policy

We don’t want to overwhelm you with small print so we will keep this simple. Our returns policy is designed around the fact that we really want you to love everything you buy from us. We know that sometimes items don’t fit quite right or maybe not exactly what you were hoping for. We want to make it as straightforward as possible for you to send things back to us.

To keep things hassle free, we are happy to accept returns as long as you notify us within 14 days of purchase and our only expectation of you is that anything you send back is returned in PERFECT saleable condition. This means labels intact, packaging unmarked and intact. Any items returned to us in an unsaleable condition will not be refunded and will be sent back to you.

The cost of returning items to us is your responsibility. We strongly recommend that you obtain proof of posting and that you consider insuring your parcel as we cannot be responsible for items lost in transit. We aim to process your refund within two working days of receipt and will notify you by email when this has been done. Please note that some banks can take up to 7 working days for refunds to show in your account.

Faulty Goods

We want you to be completely satisfied with your purchase and our team carefully inspects all items before packaging and posting them to you. However, should you receive something that you think is faulty, please email us immediately at: support@swoopmate.co.uk or via our contact page and we will arrange for its return for refund or exchange.

See also our Terms & Conditions. Nothing in our policies affects your statutory rights.