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Privacy Policy


www.swoopmate.co.uk (hereinafter referred to “SwoopMate” or “our” or “we” or “us” or “website”). This Privacy Policy describes all aspects relating to gathering information while you are visiting the SwoopMate website, how we handle your personal information for our services and all further permissible uses of such information.

By registering to become a member, you are accepting our Privacy Policy and the Terms and Conditions. You expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. Your data is collected and processed by us exclusively according to statutory regulations, in particular, the UK’s Data Protection Act and Privacy and Electronic Communications Regulations.

When you visit our website, data is saved on our servers in an anonymous format, as is the website that you visit us from, the websites that you proceed to from our site, and your IP address. As this is being done, no personal data is associated with you.

We may amend this Privacy Policy at any time by posting the amended terms on this site.

Data Collection

You may visit swoopmate.co.uk at any time without providing your identity or revealing any personal information about yourself. However, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from SwoopMate, ad data, IP address and standard web log information and information from other companies, such as demographic and navigation data.

For you to actively participate in SwoopMate’s Price Drop Deals, we do need some of your personal information, however. Once you provide us with your required personal information, you are no longer anonymous. In providing us with your personal information, you consent to the transfer and storage of such information on our servers.

In connection with your registration and use of our website, we may collect and store the following personal information:

  • Email address and physical contact information including but not limited to your name, address, date of birth and telephone number
  • All transactional information based on your activities on our website
  • Delivery, billing and other information relating to any purchase or delivery
  • Any correspondence sent to us
  • Other supplemental information from third parties.
  • NOTE: We never view or store any credit card/debit card data other than your billing address. Your payments are processed securely by Stripe and PayPal

Use of Data

Our primary purpose in collecting personal information is to provide you with a safe, smooth and efficient experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request
  • Resolve disputes, collect fees, and troubleshoot problems
  • Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions
  • Customise, measure and improve our services, content and advertising
  • Inform you about our services, targeted marketing, service updates, and promotional offers
  • Compare information for accuracy, and verify it with third parties.

Disclosure of Personal Data

Information may be disclosed in accordance with applicable laws and regulations. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety.

We may also share your personal information with third parties assisting our business operations under contract, including but not limited to fraud investigations and debt collection, with law enforcement or other governmental officials if required by law, and with other business entities, should we plan to merge with or be acquired by that business entity.

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad users, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Your Information on SwoopMate

During the user registration process with SwoopMate, you will be required to choose a username. This username will be displayed throughout SwoopMate and therefore provided to the public. Unless you associate your username with your personal information, users will not be able to personally identify your activities on SwoopMate.

When visiting Swoopmate.co.uk from a public or shared computer, certain information about you, such as your username, may also be visible to others who may use such the computer after your use.

Access, Review and Change of Personal Data

You can access, review and change most of your personal information by logging on to SwoopMate at any time. However, some of your personal information can only be changed by contacting our Customer Service. You are required to promptly update your personal information if changes occur or information is inaccurate.

Revoking Consent / Deleting Your Account

Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our General Terms and Conditions, and take other actions otherwise permitted by law.

You can delete or deactivate your SwoopMate account at any time. When you delete your registration, your personal data is removed from our database unless we are required to save the data. As a rule it takes two to three business days until your information is completely removed from all records.

The Use of Cookies at our Website

Just like many other websites, SwoopMate uses so-called “cookies”, which are files that are stored on your computer that can be retrieved to assist in customising your experience with the online service. The information saved supports the functionality of the site, for example by keeping track of your visual preferences or controlling the frequency of “pop-up” windows. You are free to prevent cookies from being saved on your hard drive by adjusting the corresponding settings in your browser. However, we would like to point out that turning off these settings may result in limited functionality.

Security Measures

Your SwoopMate account and profile and the information contained therein are password protected. Please note that you are not permitted to provide your password to anyone else. SwoopMate will never ask for your password in e-mails that you receive unexpectedly or that you did not request. Please remember to log out of your account and to close your internet browser window when you leave the SwoopMate website; this is especially important if you are using it in a public location. At present, this is the safest way to ensure that no one has access to your personal information. We assume no liability for the abuse of login data and passwords used.

Furthermore, we treat data as an asset that must be protected. We use lots of security measures to protect your personal information against unauthorised access and disclosure.

Protection from Web Crawlers or Spam

SwoopMate assures you that we will use your e-mail address with your express consent only for the purposes stated in the Terms and Conditions. We will not rent or sell your e-mail address to third parties, and we will prevent your e-mail address from being recorded by “web crawlers” or “web spiders” to the best of our ability. If you believe that your e-mail address has been recorded in this way, please let us know immediately.

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